Collection: Warranty
YOUR RHAPSODY TIMEPIECE, COVERED.
Every Rhapsody timepiece is crafted with care and attention to detail. To give you added peace of mind, your watch is covered by our Manufacturer's Warranty against defects in materials and workmanship under normal use.
Our warranty applies for [12 / 24] months from the original date of purchase.
Please retain your original proof of purchase and warranty card throughout the warranty period.
WHAT'S COVERED
The Rhapsody Manufacturer's Warranty covers defects in materials and workmanship that occur under normal use during the warranty period.
This may include issues affecting the watch's movement or other functional components where the issue is determined to be the result of a manufacturing defect.
Every warranty claim is carefully inspected by Rhapsody or an authorised service centre before coverage is confirmed.
Where a manufacturing defect is confirmed, we will, at our discretion, repair the watch, replace the defective component, or provide an equivalent replacement where necessary.
WHAT'S NOT COVERED
Our warranty does not cover damage resulting from accidents, misuse, improper handling or normal wear and tear.
This includes, but is not limited to:
Physical Damage
Scratches, dents, cracks, broken crystal, impact damage or damage caused by dropping or collision.
Straps & Bracelets
Normal wear, ageing or deterioration of leather, fabric, rubber straps, metal bracelets, buckles and clasps.
Battery
Normal battery replacement for quartz watches is not covered under the Manufacturer's Warranty.
Water Damage
Damage resulting from use beyond the watch's specified water-resistance rating, improper handling, or failure to ensure that the crown is properly secured.
Unauthorised Service
Any damage resulting from opening, modifying, repairing or servicing the watch by anyone other than Rhapsody or an authorised service centre.
Loss or Theft
The loss or theft of a watch is not covered under the Manufacturer's Warranty.
MAKING A WARRANTY CLAIM
WE'RE HERE TO HELP.
If you believe your Rhapsody timepiece has a manufacturing defect, please visit our store or contact our customer service team.
For an in-store warranty assessment, please bring:
YOUR RHAPSODY WATCH
The timepiece requiring inspection.
WARRANTY CARD
Your original Rhapsody Warranty Card, where provided.
PROOF OF PURCHASE
Your original receipt, invoice or official purchase confirmation.
Providing these documents allows us to verify your purchase and process your warranty claim more efficiently.
WHAT HAPPENS NEXT?
Once we receive your watch, our team will carry out an initial inspection.
Depending on the nature of the issue, the watch may be sent to our service team or authorised service centre for further assessment.
If the issue is confirmed to be covered under the Manufacturer's Warranty, we will proceed with the appropriate repair or replacement.
If the issue falls outside the scope of the warranty, we will advise you of any applicable repair or replacement costs before proceeding.
Please do not attempt to repair or open the watch yourself, as this may affect your warranty coverage.
BEFORE YOU MAKE A CLAIM
To help us assist you as quickly as possible, please have the following information ready:
01 — WATCH
Your Rhapsody timepiece.
02 — WARRANTY CARD
Your warranty card, if provided.
03 — PROOF OF PURCHASE
Original receipt, invoice or official order confirmation.
04 — DETAILS OF THE ISSUE
A brief description of the problem, and photographs or videos where helpful.
PURCHASE AUTHENTICALLY
The Rhapsody Manufacturer's Warranty applies to genuine Rhapsody timepieces purchased from Rhapsody or an authorised retailer.
We recommend purchasing only through our official sales channels to ensure the authenticity of your timepiece and eligibility for warranty service.
NEED ASSISTANCE?
If you have any questions about your warranty or would like to arrange an assessment, our team is here to assist.
RHAPSODY HQ
8, Jln Tiong Emas 3
Taman Mount Austin
81100 Johor Bahru, Johor
BUSINESS HOURS
8:00AM — 6:00PM
WHATSAPP
+60 10-764 3119